The beauty of checklists

I enjoyed The Checklist Manifesto by Atul Gawande, a surgeon and New Yorker writer who previously wrote a notable piece about finding that more expensive healthcare wasn’t necessarily better healthcare. He’s written a whole lot more since then. The premise of The Checklist Manifesto is that a simple (but well devised) checklist is perhaps the best tool we […]

If you find any of those website elves, send them my way

Is it just me, or do you find in your organisation that people expect websites to mushroom by magic, as if little elves were at work while you slept? I’ve lost count of how many newsrooms I’ve come across which rely on the efforts of a single, young, overworked web editor to monitor and update their website 24 hours a day, seven days a week (impossible, of course, they just do their best Monday to Friday and hope nothing breaks on the weekend to make them look like muppets).