‘If your customer base ages with you, you’re Woolworth’s’

Three takeaways from Jeff Bezos’s meetings with staff at the Washington Post (2013). Bezos, founder of Amazon, agreed to buy the Washington Post for US$250m. Asked how he would define success, Bezos replied: growth. Continuing to contract by cutting the staff would lead to extinction, he said, “or, at best, irrelevance.” “All businesses need to be young …

Demanding readers require you to deliver more under a paywall

A couple of takeaways from Sim Ahmed’s StopPress wrap on the financial challenges facing New Zealand’s news companies. I really like NBR publisher Todd Scott’s line on paywalls: People are willing to pay for quality content. However, there’s an expectation from the readers that’s very demanding. Companies shouldn’t get involved with paywalls if they’re not …

What pays more – fluff or public interest? (2010)

Some food for thought via Nieman Lab about what kind of content creates the most value for news publishers online: “A study released today provides a hopeful counterpoint… For publishers, hard-news-focused, public-interest-oriented reporting might actually be more valuable than celebrity gossip and similarly LiLotastic fare. And not just in a good-for-democracy sense, but in a …