‘If your customer base ages with you, you’re Woolworth’s’

Three takeaways from Jeff Bezos’s meetings with staff at the Washington Post (2013). Bezos, founder of Amazon, agreed to buy the Washington Post for US$250m. Asked how he would define success, Bezos replied: growth. Continuing to contract by cutting the staff would lead to extinction, he said, “or, at best, irrelevance.” “All businesses need to be young […]