Back from productive week in Wellington meeting people and attending Webstock, a conference for web designers but more widely relevant.
A few one-liners that stayed with me:
Design for how people really are
You can never have too much data
Figure out how to make data explorable
Your site is not your product
People are passionate about things they’re good at
People don’t want to be tool experts, they want to be expert at the things they use the tools for
Use your own products
If you want compelling feedback on site usability, video people using it (their faces tell the story)