The email ‘pebble pile’ effect

A nice observation about email expectations from Merlin Mann, a software usability expert quoted in Clay Shirky’s Here Comes Everybody: Email is such a funny thing. People hand you these single little messages that are no heavier than a river pebble. But it doesn’t take long until you have acquired a pile of pebbles that’s taller than you and heavier than you could ever hope to move, even if you wanted to do it over a few dozen trips.